Privacy Policy
1. General Information
SME Analytica (hereinafter "we", "our" or "the company") is committed to protecting the privacy of Facturia users. This Privacy Policy describes how we collect, use, store and protect your personal information.
Company Details
- Company Name: SME Analytica
- Email: privacidad@facturia.es
- Website: smeanalytica.com
2. Information We Collect
2.1 Registration Information
- Company name
- NIF/CIF
- Email address
- Phone number
- Postal address
2.2 Billing Information
- Issued and received invoice data
- Client and supplier information
- Digital certificates
- AEAT submission records
2.3 Technical Information
- IP address
- Browser type
- Activity logs
- Cookies and similar technologies
3. How We Use Your Information
- Service delivery: Process and submit invoices to the AEAT
- Regulatory compliance: Ensure VeriFactu compliance
- Technical support: Resolve issues and provide assistance
- Service improvement: Analyse usage to improve features
- Communications: Send important service notifications
- Security: Detect and prevent fraudulent activities
4. Legal Basis for Processing
Contract Performance
Processing is necessary for the performance of the Facturia service contract.
Legal Obligation
Compliance with obligations established by the AEAT VeriFactu regulations.
Legitimate Interest
Service improvement, security and fraud prevention.
5. Sharing Information
We do not sell, rent or share your personal information with third parties, except in the following cases:
- AEAT: Submission of invoice information as required by VeriFactu regulations
- Service providers: Companies that help us operate the service
- Legal obligations: When required by law or competent authorities
- Protection of rights: To protect our legal rights
6. Data Security
We implement appropriate technical and organisational security measures to protect your information:
Encryption
All data is encrypted in transit and at rest using industry standards.
Controlled Access
Access restricted to authorised personnel with multi-factor authentication.
Monitoring
Continuous system monitoring to detect suspicious activities.
Backups
Regular backups and disaster recovery plans.
7. Your Rights
Under the GDPR, you have the following rights:
To exercise these rights, contact us at:privacidad@facturia.es
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide the service while your account is active
- Comply with legal obligations (minimum 6 years for tax data)
- Resolve disputes and enforce agreements
9. Contact
If you have questions about this Privacy Policy or the processing of your personal data, you can contact us:
- Email: privacidad@facturia.es
10. Changes to This Policy
We reserve the right to update this Privacy Policy. Significant changes will be notified by email or via a notice on our website. We recommend reviewing this policy periodically to stay informed about how we protect your information.